No, tripods (or any similar device) are explicitly banned.
Am I allowed to film in the gym?
Maybe... But, with some restrictions. Filming restrictions are these:
FILMING RULES ARE NOT A CARBON-SPECIFIC RULE, BUT A STATEWIDE LAW: California law prohibits filming in a private space without the express permission of everyone that is in your shot: CA Civil Code Section 1708.8
For the purpose of definition: filming and photography are one in the same, used synonymously.
UNDER NO CIRCUMSTANCES: are you allowed to bring tripod or any type of stand that occupies space in the gym, nor external lighting or devices which occupy space or annoy other members.
If anyone expresses concern with being in your videos or is uncomfortable with your filming, you must stop and discard the footage containing that person. Privacy laws in California prohibit filming without consent Learn more here.
Note: the vast majority of gyms and their members DO NOT allow/condone filming of any kind. Carbon is making concessions so all members may enjoy the facility to it's fullest; but may change or adapt these rules at any time.
Is someone always on staff?
No. Our gym operates the same as Anytime Fitness, Snap Fitness and so many others. You receive a keycard and may come and go as you please. We do not hold office hours. The door is automated and staff hours are by appointment only. Outside of those hours, no one is on staff. If you need anything, simply reach out to us! Daily thorough cleaning of the facility is performed by a 3rd party at the close of every day.
Can I sit/rest in the personal training room?
No, the personal training room is not for loitering, resting or 'hanging out'. Do not occupy this space while you are inactive.
I stayed after hours, now what?
Staying in the gym after it closes is against the law including but not limited to CA Penal Codes: 602, 537, 459, 484 and 488. If you are in the facility after hours, you will be locked in automatically. If the police, fire department or security must let you out, you will be trespassed, banned from the facility and you must take care of any and all charges and bills by those departments for removing you from the premises.
Can the gym be rented out for commercial or exclusive filming?
My membership was cancelled by Carbon or I cancelled my membership, do I need to pay the signup fee again?
Yes, the same as every other gym.
May I use the personal training room?
Yes, however, if trainers are using the space -- you may not be present in the room.
Is personal training free/included?
No. Our trainers are highly skilled and must be paid for their time.
How do I cancel my membership?
Cancellations MUST be in EMAIL form, text messages, instagram or facebook cancellations are not allowed. You MUST cancel before 7 days of your renewing date (if you get billed on the 1st, you must cancel BEFORE the 21st) otherwise you will be billed again.
How long do I have between account suspension and full cancellation?
If your account is suspended for non-payment, you have 30 days to bring your account current or it is cancelled completely.
What happens if I stay in the gym after hours?
You will be warned and/or have your membership cancelled as you would with any other business you are entering after hours (a store, the bank, etc.).
I sent a text message to cancel my account, why isn't my account cancelled?
Text messages are not allowed for changes of any kind. In all likelyhood, you sent text messages an automated system which does not have the ability to receive them and therefore your cancellation is not valid.
Do you offer a free trial?
No, we do not. We are a private, exclusive gym which caters only to members.
Can I freeze my membership?
We do not allow membership freezes. If you do not wish to use your membership, you may cancel any time.
Do you have day or guest passes?
No. We are an exclusive gym and cater only to our members.
Can I come see the facility before signing up?
Absolutely! Contact us and schedule an appointment to come in and see the facility.
Do I really have to rerack my weights and put weight benches back?
You are fully expected to put the equipment back in the original condition in which it rested before you interacted with it. We have members who may not be as strong as you, may be disabled or may have an injury; there is no reason they should clean up after you. If you are found not putting your equipment back, we will cancel your membership after two verbal warnings.
Do you take Active & Fit or Insurance?
No, and we do not intend to.
What payment options are available?
Credit or Debit on file only, no cash, Venmo or others
I changed my mind, can I cancel?
Yes of course, you can cancel at any time, however, there are no refunds.
Is the gym 24 hours?
No, it is open from 4am - 10:00pm on weekdays and 4am - 8:00pm on weekends
Do you have showers or a changing room?
No showers, but we do have a large bathroom if you need to change.
Can a non-member wait for me while I work out?
No, bringing anyone into the facility who is not a member will cause your membership to be immediately cancelled.
Someone forgot their keycard, can I hold the door open and let them in?
No. EVERYONE, even your significant other/friend/family must scan their keycard individually on entrance into the gym. Do NOT allow ANYONE else in. You are fully responsible for the person in front and/or behind you for any liability, damages or theft. Bringing anyone into the facility who is not a member will cause your membership to be immediately cancelled.
Are there any cancellation fees?
No, there are no cancellation fees.
Are there joint/family memberships?
No, each member must have thier own membership.
What is the minimum age for members?
18 years of age, no exceptions.
Can I sign up my child under 18?
No, i'm sorry, no waivers will be allowed for youth under 18.
I tried to come visit in person but no one would answer the door
We do not allow walk ins, you must set up an appointment to look at the facility, no one will answer the door.
Are animals allowed?
No, animals are not allowed in the facility.
Are children allowed?
No children are not allowed in the facility for safety and liability, please leave them home.
Can my child sit in the waiting room while I exercise?
No, for safety and insurance reasons, we would have to cancel your membership.
Is there childcare?
No, there is no child care and children are not allowed in the facility
How large is the facility?
It is 4,200 sq/ft.
Do you offer classes?
Yes. Please see our boxing and training sections above..
Can I use chalk?
Absolutely not. Everything is black in our facility. Using chalk will cause your membership to be cancelled.
When can I pick up my keycard?
You MUST make an appointment to pick up your keycard.
Is there music?
Yes, we have built a large playlist of great upbeat electronic/dance music.
Can I play music out loud through my phone or through a speaker?
No. If you do not like the music we play, bring headphones.
I lost my key, how much is a replacement?
Replacements are $25
Can I play my own music or request songs?
Can you anywhere else? :) (the answer is no)
Do you have a sauna?
No, however 'The Sweat Shack' is located just a few doors down.
Can I bring food into the facility?
No, for the enjoyment of all members, please do not bring food into the facility.
I forgot to cancel my membership and I was billed, can I be refunded?
Like every other gym, per the agreement you signed when you became a member, there are no refunds on membership dues. It is solely your responsibility to know your billing cycle and cancel prior to the next billing cycle.
Do you have a water fountain?
Yes, we have two.
Do you have TV's?
Yes, eight 43" HD-TV's and one 75" tv playing sports. All TV's have independent DirecTV. We give you the remote controls, so you can watch what you want.
